At Atlhueax, your satisfaction is our priority. We want you to love your order — but if something isn’t right, we’re here to help.
✅ Return Eligibility
We accept returns for:
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Wrong items received
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Damaged or defective products
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Size or fit issues (unworn and in original condition)
To be eligible:
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Items must be unworn, unwashed, and unused
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Must be returned in original packaging
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Return request must be submitted within 14 days of delivery
📌 Please note: Because our products are made-to-order, we do not accept returns for buyer’s remorse or incorrect selections (e.g., wrong color or size ordered without checking the size chart).
📩 How to Request a Return
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Email us at support@vonelliot.com with:
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Your order number
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The item(s) you want to return
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Reason for return (include photos if defective)
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Our team will review your request and provide return instructions if eligible.
💸 Refunds
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Once your return is received and inspected, we’ll notify you of the approval status.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Original shipping costs are non-refundable.
🔁 Exchanges
We don’t offer direct exchanges at this time. If you need a different size or color, please return the item (if eligible) and place a new order.
❌ Non-Returnable Items
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Items marked Final Sale
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Gift cards
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Products returned without prior approval
📦 Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable shipping method for all returns.
❓ Questions?
We’re here to help!
Contact us anytime
